Privacy notice

Demurrage Recheck re-calculates laytime and demurrage from a shipping company's own charter parties and statements of facts. Two kinds of personal data pass through it: the name, role and work e-mail of the people who use an account, and whatever personal data the uploaded documents contain — a statement of facts can name a master, an agent or a surveyor. For the first we are the controller. For the second the company is the controller and we process its documents on its instructions, only to re-calculate its voyages.

Who is responsible

Data controller for this service: Armen Sarkisian, Komitas 57, 0032 Yerevan, Armenia. Questions about your data: privacy@vitersoft.com. You can also complain to the data protection authority where you live or work — in Denmark, Datatilsynet (datatilsynet.dk).

What is stored, and why

• The company's name, its fleet size and the answers on the request form — to answer the request.
• The name, role and work e-mail of each person on the account, and the terms they accepted — to run the account and the engagement.
• The voyages you add and the figures you give for them; the documents you upload, in private storage, and the text read from them in your browser — to re-calculate them.
• What our code found in the documents, the reviewer's decisions, and the published re-calculations.
• Counts of how the tool is used: numbers and categories, never a name or a word from your documents.

We do not store IP addresses. No automated decision about you is made: every calculation is checked by a person, and you decide whether to claim.

How long

Uploaded documents, the text read from them, and what was found in them are deleted automatically 30 days after upload. The voyages and the published re-calculations stay until the account is deleted. The owner can delete the account from the settings page at any time: that removes everything at once, and we count each of our tables and the storage afterwards to confirm nothing is left. An account nobody ever signed in to is removed automatically after 30 days. Sign-in links are stored only as a hash and removed within a day of expiring.

Who else sees it

• Cloudflare, Inc. (USA and EU) — runs the application.
• Supabase (EU, Frankfurt) — the database and the private file storage. Only our server can read them; the public keys hold no rights at all.
• Sendinblue SAS, 9-17 rue Salneuve, 75017 Paris, France (trading as Brevo) — sends sign-in links, the message that a re-calculation is ready, and a time-bar reminder. No message carries anything from your documents; a reminder names the vessel and the time-bar date. Brevo puts an invisible image in every letter it sends, so it registers when a letter is opened; we cannot switch it off per message. The sign-in link itself is not rewritten.
• OpenRouter, Inc. (USA) — only when our reviewer asks the model to find lines on one page of a statement of facts: the text of that page and the last date before it, nothing else — no e-mail, no account details. Requests go only to model providers that keep nothing they are sent (zero data retention), so nothing is stored or used to train a model. We have no separate data processing agreement with OpenRouter; if you do not want your documents to go to it, tell us and the reviewer works by hand.
• PostHog (EU, Germany) — the usage counts above, without cookies or profiles.
• Our laytime reviewer — a person working for us who reads your documents to check the calculation.

Where a recipient processes data outside the EEA, the transfer is covered by Standard Contractual Clauses.

Cookies

One: the sign-in cookie, which holds the account and the person and nothing else. The analytics run without cookies and without local storage, so there is no banner to click.

Your rights

Under the GDPR you can ask for a copy of what we hold about you, have it corrected, or have it deleted — the last you can do yourself in settings. A person whose details are in an uploaded document should ask the company first; we act on its instructions. Write to privacy@vitersoft.com or demurrage@vitersoft.com and a person answers.